- How do students expect to communicate inside the lesson space?
- Do students want to be defaulted into audio before entering the lesson space?
- How do students and tutors decide the communication tools they want to use?
- How would tutors feel if students' preferences guided their own options?
- What if we tested a user's ability to handle A/V before they enter the lesson space?
Solo designer, interaction design, visual design, partner with research and product
We knew there were issues with online tutoring feeling less personal, focused, and more awkward due to body language. There were also lots of technical issues with the current A/V.
Current A/V set up pictured to left (bottom left).
Conducted a competitive analysis looking at competitors and audio, video, screenshare and collaboration tools. Students referenced FaceTime and Skype as their familiar mental models.
Detailed interaction flow for how A/V works.
high level flow
Sketched ideas with the team to get going on the concepts and directions we wanted to test.
version 1 concepts
version A: phone call
We had heard from students before that students wanted to be defaulted into audio, so wanted to test a phone call concept after they chose their tutor and have a bridge into setting up the lesson space. Currently, audio was turned on in the lesson space.
version B: widget
Similar to online meeting paradigms, wanted to test a movable module for the A/V controls. Found that students were unfamiliar with these business paradigms.
version C: screenshare
Wanted to test a concept where, similar to Skype or Google Hangout, only the A/V was provided and no other tools, and screensharing would be the main way to communicate in tools that were comfortable to both student and tutors. This was too much of a blue sky idea for the scope of this project.
version D: better grouping
This was the exploration closest to the current lesson space, grouping the communication tools together and with the other tools. This ended up performing the best and is closest to what launched.
version 2 concepts
After iterating and reviewing internally, we moved forward with testing just two concepts.
Version A: Phone call, iteration 2
VERSION B: better grouping, iteration 2
All audio, video, chat, bandwidth alerts, tooltip labels, spec'ed out here.
Continue working on this project in the Lesson Space project.